Why Choose An Agent? 2017-05-18T15:03:09+00:00

Trusted Choice

There is a difference. Discover it at Masterpole Murphy.

Shopping for insurance can be difficult and complicated. Having an agent to help you through the process is important. Most people are unaware that there are different types of agents they can work with. Choosing the right one can make a big difference in securing the best combination of price and value.

With a captive insurance agent, you only get the guidance of one company that sells one brand of insurance. An Independent Insurance Agent offers you options.

The Masterpole Murphy Agency is a member of the Trusted Choice network of Independent Agents. We know the insurance marketplace, so you don’t have to.

What is Trusted Choice®?

Trusted Choice® agencies are insurance services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy. We are dedicated to you and are committed to treating you as a person, not a policy.

Trusted Choice® Independent insurance agents offer a broad selection of insurance and financial services. Because Trusted Choice® agents have access to multiple insurance companies, we are able to offer you competitive pricing, a broad choice of products and valuable advocacy. Trusted Choice agents don’t just say they will do these things. We put it in writing. Read our Pledge of Performance.

At Masterpole Murphy we will:

  • Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help you solve problems related to your coverage or account.
  • Explain the coverage’s and options available to you through our agency, at your request.
  • Offer one-stop shopping for a full range of products, including home, rentersautobusiness, life, health, and retirement plans.
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.
  • Are licensed professionals with strong customer and community ties in Syracuse and Central New York.

We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.